A payout is made up of which transactions?

A payout can be made up of different transactions. The following ones are the most important for your reconciliation process:

For Release:

Payment Amount of money paid to you once an order meets all necessary conditions.
Withdrawal Withdrawal made from the money to be transferred.
Refund Money that is debited from your account and paid back to the buyer because they received a different or a defective product, the delivery promise was not fulfilled, the buyer returned the product, among other reasons.
Shipping Shipping commission for cart orders that is not included in each cart payment.
Shipping_cancel Cancellation of the shipping fee for cart orders that is not included in each cart payment.
Mediation Resolution of a complaint in favor of the buyer. The amount is debited from your balance.
Mediation_cancel Cancellation of a mediation that was resolved in favor of the buyer.
Chargeback Funds that are returned to a payment card after the cardholder has disputed a charge and the dispute has been resolved in their favor.


For available_balance:

The field will display the prefix "pre" or "pos" to indicate the balance before or after a withdrawal or transfer, as appropriate, followed by the type of transaction, in this case, a transfer (payout) and, finally, the identification number of the transaction or ID Source.

Prefix + transaction name + transaction number.

Example: pre_payout_ID source

pre_payout_1948976543

pos_payout_1948976543

Definitions to consider:

  • dispute: appears when a mediation or complaint on the referred payment is initiated or resolved. It can occur before or after the payment has been released as money to be transferred and even withdrawn from the account.

  • shipping_return: appears when a payment made by express return is blocked or unlocked.

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